Shipping Policy
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of £500+ (ex VAT).
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
NRS Partners Ltd. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Returns Policy
FAULTY ITEMS
In the event that an item is faulty, we will exchange the item or provide you with a credit against your account. We do not ordinarily collect broken / damaged items and will request that these are dispose of – however if we need to collect the items, we will organise a courier to collect. We reserve the right to inspect all faulty goods prior to agreeing to any full or part refund.
RETURNS
Should you wish to return items that are not faulty, please contact the customer service team to arrange this and discuss the options available. Returns are at your own expense and restocking charges will apply. All goods must be returned in a resaleable condition with in their original packaging, no price marks or labels, broken packaging etc. Any items not in a saleable condition will not be credited, this includes damaged, soiled or out of date products.
Our parcel carriers are not able to accept the return of goods except by arrangement with our office, so please make sure that one of our representatives organise the collection for you.
GOODS LOST/DAMAGED IN TRANSIT
Damage, loss of content or short delivery must be reported to us within three days of delivery of the consignment. We must be notified of non-delivery of consignment within seven days of receipt of invoice. Telephone notification must be confirmed in writing. We will refund or replace (at our option) damaged goods.
UNWANTED GOODS/GOODS ORDERED IN ERROR
We may, at our discretion, allow you to return goods you do not want or have ordered in error. They must be returned, only following prior agreement, at your expense. Any refund is subject to a small restocking charge. Goods must be in their original unopened, unmarked packaging with no price marks or labels attached. Goods deemed unsuitable for resale will not be refunded; this includes damaged, soiled or out of date packaging.